Call Center CV


There are several jobs within the call centre that can be applied for. You can apply to be a call centre agent, a call centre manager, administrative assistant, call centre receptionist, team leader or for a job in network or system maintenance.

If you want to land a job in a call centre it is important that you prepare your CV well. Ensure that you have the right qualifications for the job you are applying for before you begin compiling your call center CV. Demonstrate your skills in information technology even if they are not as a result of formal education. All positions in the call center require skills in IT. Find out about the call centre and tailor your CV to suit the needs and requirements of the call centre.

Sample Call Center CV

Terry Davidson

Home Phone: +44 789 9878

Mobile (0161) 456 789

davida@yahoo,com

Profile:

Has had significant achievements in the Customer Service Management. The most significant being an excellent approach to solving problems and optimizing team potentials. Seeking to work in a call center that will allow the application of skills in communication, writing and analysis.

Professional Experience (Recent):

February 2006 to present

Position: Customer Service and Migration Manager

Company: Financial Services Limited

Duties:

  • In charge of administration and Call Team (50 staff)
  • Linking Experts directly to customers.
  • Design and development of new services, post merger and realignment.
  • Offering and advising on a wide range of annuity products.
  • Ensured all team and personal targets were met and exceeded on personal loan and income
  • Sourcing for clients
  • Carrying out interviews for recruits
  • Training of recently hired staff

September 2003 – January 2006

Position: Call centre agent

Company: Calling All Solutions

Duties:

  • Answering and making phone calls
  • Transcribing phone calls to voice SMS
  • Carrying out research online
  • Writing and posting emails to clients and prospective customers online
  • Updating and maintaining call records on a daily basis
  • Forwarding queries by customers to the customer care and frequently asked questions department
  • Assisting customers to make connections with their client base

Achievements

  • Helped maintain the market lead, and assisted in the commissioning of a new administration system (UAPS)
  • Generated nearly $300,000 sales and maximizing sales opportunity with every form of customer interaction.
  • Consistently achieved specialty insurance penetration target by 70%.
  • Instrumental in building branch team, Coached, led and maximized call efficiencies and performers.

2004

Professional Development Certificate

2005

Financial Planning Certificate

Courses attended:

  • Account Management
  • People management
  • Leading and training for success
  • Priority and time management
  • Performers’ reviews
  • Call center management

Category: Call Center CV

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