Call Center Supervisor CV


A call center supervisor is a person who is responsible for performance and functioning of a call centre. The responsibilities of call center supervisor include ensuring appropriate training of the staff of the call center which would lead to consumer contentment in the sustain process, overseeing anti-deception people and call centre.

Sample Call Center Supervisor CV

Name: James Patterson,

Address: 43, Main Court Road,Carlisle, TX 98455-156032

Mobile: +32 78365 56339

Telephone: 025 5567 9982

Fax: 026 4958 4496

Email Address: jampatt@coolmail.com

Objective: To obtain a demanding position as a call centre supervisor in a reputed call centre company

Educational Qualification:

  • Obtained high school diploma from University of Texas, Dallas, TX in 2007

Summary of Professional Experience:

  • Held a position as Customer Care Representative in U. G. D. BPO, Houston in Texas from 2007-2009
  • Currently filling in the position of Assistant Call Centre Supervisor in D. F. B. Call centre, Houston in Texas from 2009 till date

Special Skills:

  • Improving the quality of customer care provided to make it superior
  • Creating and working with a team that supports client satisfaction products, developing products
  • Recruiting new candidates, training them, providing motivation, evaluating and retaining staff who are qualified and good at their jobs
  • The satisfaction level of the Floor management, workflow distribution are ensured

Responsibilities:

  • As team leader, motivated many call centre workers, as many as 250 of them
  • Conducted many interviews to facilitate the recruiting of over 180 employees for the call centre

References:

Will be provided upon request.

Category: Call Center CV

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