Call Center Training Manager CV


A call center training manager is an individual who manages or heads the training department in a call centre or a business process outsourcing.  He overlooks the process training or the verbal communication training given to the employees in a call centre. The CV of a training manager should mention the previous work experience of the person as a trainer in a call centre.

Sample Call Center Training Manager CV:

Name: Ron Michael

Father’s name: John Michael

Date of birth: 25th of December 1980

Permanent address: 123 James Ivory Street, New York, New Jersey 234.

Residential Contact Number: 44 558 98134

Mobile number: 44 558 98123

Email id: ron@ymail.com

Languages known: English, French and Spanish

Career Objectives

  • To implement new training methods for a better understanding of the process.
  • To share best work experiences with the trainers in my department from my previous work experience as a trainer in order to identify the slow learners.

Work Experience

Worked as a training manager in Global services limited from the year 2007 to 2010. My job responsibilities included:

  • Guiding the trainers to prepare a training manual which is simple and makes the process of understanding the process easier.
  • Evaluating and recruiting new trainers in the training department.
  • Looking after the training procedures followed in both process as well as verbal communication training.
  • Making reports of the performance of each training batch and their eligibility to hit the operation floor.
  • Arranging for retraining for the trainees who fail to clear the evaluations to hit the process floor.

Category: Call Center CV

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