CRM Manager CV

A Customer Relationships Manager or CRM Manager develops strategies to maintain a high level of customer services in a call centre. The secret of this job lies in the fact that recruiting and appointing call centre workers to address to potential problems and attend to related incoming phone calls.

Sample CRM Manager CV

Kevin Cecilia,

43, Main Court Road,

Washington, WA 98455-156032

Mobile: +32 78365 56339

Telephone: 025 5567 9982

Fax: 026 4958 4496

Email Address: kevcecilia@hotmail.com

Objective: I am currently looking forward to a position as CRM Manager in a reputed BPO company with a stable work environment which provides a scope to mature and grow in the job

Educational Qualification:

• Completed School from Midday Washington School in 1996
• Bachelor of Commerce degree from Washington School of Commerce from 1997-2000
• Masters degree in Business Administration from Washington University from 2000-2002

Summary of Professional Experience:

• 2003- Joined V. D. S. C. BPO as a customer care representative
• 2003-2005 – Worked to a favourable position to become the head of customer care representatives
• 2005-2008 – worked as a call centre supervisor in the same company
• 2008-present – working as a deputy CRM Manager in D. R. G. BPO

Special Skills:

• Proficient in orientation of service rendered to customers
• Strong listening and communication skills in a French and German along with English
• Observant and a knack for details that helps in a hard hitting work environment

Responsibilities:

Handling customer enquiries and catering to their needs and solving it as fast as possible

Category: Call Center CV