BPO CV


BPO is one of the most flourishing and dynamic industries of the world today. The industry has got huge appeal among various fresh graduates and youngsters who wants to earn quick money.  People who work in the call centre industry can build a career in any other service industry as customer support professional.

The CV of a BPO agent can be very useful for a person who wants to work as customer support / PR agents, Advertising professionals, marketing professionals etc

Sample BPO Agent CV Format

George Honor

401 Poplar Street

Vienna

george@msn.com

Mobile No: + 01 87748040

Telephone Number: + 01 87988040


Career Objective: Looking forward to build my career as a customer support professional where I can utilize my knowledge in customer service to the fullest and serve the customers regarding various technical and non technical issues

Professional Experience:

Idea cellular Inc, Frankfurt 2005- 2009:  primary responsibilities included receiving calls from customers, solving their queries in the best possible manner in the shortest time period . Taking feedback from them, making data entry operations and maintaining a standard for the quality of the calls made

BPO Agent’s objectives:

  • Provide effective customer service
  • Solve the queries in a effective manner in the minimum possible time period
  • Inform customers about the new products and ventures
  • Make cross sale and keep a track of all the information in a ledger format
  • Maintain a co-operative environment at office

Qualifications:

1999-2002: B.Com (Economics) Glasgow College of Commerce

Achievement: generated the highest amount of cross sale revenue for the team, and awarded the best team member for maintaining a high quality of above 90% in the resolving queries

Hobbies:

  • Computing
  • Singing
  • playing mobile games

Referees

“Upon request”

Category: Customer Service CV

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