Call Center Manager CV


A call center manager should have a broad call center management skill. He should possess strong leadership qualities. He should have a sound knowledge of the telephone communication system. Most importantly, a Call Center Manager should set an example and motivate all his employees to achieve their sales target and quality customer service.

CALL CENTER MANAGER CV

Bilian Brown
43, Stanza Archeries, Edmonton, London-78378.
020 8827 8278, brown.b@yahoo.co.uk

Objective
To manage a call center where I can contribute my vast experience and skills to ensure that the call center meets all its objectives like high quality customer services, target revenue generation, high call efficiency etc. within a set period.
Qualifications Summary

  • Highly skilled and result oriented Assistance Manager with over 20 years of experience in the call center industry.
  • Creative and motivating leader. Excellent communication skills
  • Expert in developing strong client relationship leading to increased market reputation, business and profitability
  • Skilled enough to manage a huge team size and maintaining an inspirational environment

Educational background
University of Illinois, USA

  • Bachelor of Science in Business Management (June 1985)

Work Experience
Assistance Manager: Sept. 1989 – Nov. 2008, KayMax Inc., San Antonio

  • Worked with different mangers to ensure maximum productivity and growth.
  • Maintained a healthy and professional relationship with the outsourcing clients for maximizing profit on a long run.

Achievements: Won the center recognition for ‘Best Employee of the year’ for six consecutive years.

Training and Administration Head: Nov. 1987 – Aug. 1989, Infosys Call Center, Sydney, Australia

  • Directed employee recruitment and training so as to build the generation for the call center industry.
  • Maintained the Evaluation Report of all the telecallers for appraisals

Date of Birth

14th May 1968

References: Upon request.

Category: Customer Service CV

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