Call Center Manager CV

A call center manager should have a broad call center management skill. He should possess strong leadership qualities. He should have a sound knowledge of the telephone communication system. Most importantly, a Call Center Manager should set an example and motivate all his employees to achieve their sales target and quality customer service.


Bilian Brown
43, Stanza Archeries, Edmonton, London-78378.
020 8827 8278,

To manage a call center where I can contribute my vast experience and skills to ensure that the call center meets all its objectives like high quality customer services, target revenue generation, high call efficiency etc. within a set period.
Qualifications Summary

  • Highly skilled and result oriented Assistance Manager with over 20 years of experience in the call center industry.
  • Creative and motivating leader. Excellent communication skills
  • Expert in developing strong client relationship leading to increased market reputation, business and profitability
  • Skilled enough to manage a huge team size and maintaining an inspirational environment

Educational background
University of Illinois, USA

  • Bachelor of Science in Business Management (June 1985)

Work Experience
Assistance Manager: Sept. 1989 – Nov. 2008, KayMax Inc., San Antonio

  • Worked with different mangers to ensure maximum productivity and growth.
  • Maintained a healthy and professional relationship with the outsourcing clients for maximizing profit on a long run.

Achievements: Won the center recognition for ‘Best Employee of the year’ for six consecutive years.

Training and Administration Head: Nov. 1987 – Aug. 1989, Infosys Call Center, Sydney, Australia

  • Directed employee recruitment and training so as to build the generation for the call center industry.
  • Maintained the Evaluation Report of all the telecallers for appraisals

Date of Birth

14th May 1968

References: Upon request.

Category: Customer Service CV

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