Customer Service Manager CV


A customer service manager is entrusted with the responsibility of solving issues with in the customer service team and takes part pro-actively in formulating new strategies for sales optimization. The manager needs to be completely committed towards delivering highest standard of services to the customers. He/she has the ability to train, motivate and supervise the work of the team. The manager has to evaluate team performance in frequent intervals. He/she needs to be a self starter and needs to have an inclination for modern technology. Along with English, He/she needs to be fluent in national and one local language.

Customer service manager CV can help you while applying for back office customer care manager, call center manager, manager customer service advising team and team leader positions.

Sample Customer Service Manager CV Format

Harry Parker

Off Tunnel Avenue

Denver

Oklahoma

derrick@msn.com

Mobile No: +1 500 88 68 87 7

Telephone Number: + 1 0845 337 2864

Career Objective: Utilizing my skills and expertise in offering Customer Service at competitive and challenging atmosphere where extensive utilization and further development of my skills can happen.

Professional Experience:

Braintree Digital Inc. London

Feb 2007-Till date

Customer Service Manager Responsibility

Responsibility of identifying key issues having effects on overall team performance and recommending a solution for improvements. I was entrusted the responsibility of the administration of the call team.

Customer Service Executive objectives

Supervising the team performance and ensure that company’s customer care policies and procedures are implemented properly

Monitoring performance of individual customer service professionals and ensuring a conducive work atmosphere to them

Coordinating with the HR team for staffing and training for my team

Ensuring efficiency of workflow, customer service and quality assurance

Educational Qualification

2003-2005: Bachelors’ in Business, King’s College London

Achievements

Awarded “Employee of the month” several times in current organization

Hobbies

Socializing

Listening music

Referees

“Upon Request”

Category: Customer Service CV

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