Refund Manager CV


If damaged or unsatisfactory goods are returned at the retail store, then usually the sales agents and cashier supervisors issue the refund. But companies having elaborate revenue management system, like the airlines company, often appoint Refund Manager to take care of the procedure. It is the job of the refund managers to take care that the customer’s money had indeed reached the company’s account and the refund was verified by higher authorities.

Sample Refund Manager CV

Robert Garner,

43, Pennsylvania Street,

Upton, NY 98455-156032

Mobile: +32 78365 56339

Telephone: 025 5567 9982

Fax: 026 4958 4496

Email Address: robgarner@ymail.com

Objective: To join an organization that would provide me with an challenging job that helps me shape up my career as a refund manager

Educational Qualification:

  • 2000 – Completion of school from Wikfield School in Upton
  • 2000-2004 – Bachelor of Science degree in Finance from Brookhaven University
  • 2004-2006 – Master of Science degree in Finance from Brookhaven University

Summary of Professional Experience:

  • 2006-2009 – Worked as a Deputy Refund Manager in Air Canada
  • 2009- Present – Promoted to and working as Refund Manager in Air Canada.

Special Skills:

  • Demonstrated leadership and managerial skills
  • High level of  patience, organizational and analyzing skills to delve deeper into a problem and solving it
  • Strong communication and interpersonal skills that smoothens interactions with both higher authorities and customers

Responsibilities:

  • Approval of refund checks or customer bank deposits
  • Notifying the customer via telephone or email about the fact, that the refund is ready to be collected
  • Mentoring and training new recruits in the department of refunds

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Funding Proposals

Category: Finance CV

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