Working as a reservation agent requires one to have had prior training in airline operations. However, some airlines overlook this requirement and offer on-the-job training for new employees. The job requires one to master the use of public telephony, speed accuracy, and one must be computer literate. A course in public relations is also preferable because the job largely entails working dealing with people through the public. Below are things to focus on when writing such a resume.
sample Reservation Agent Resume Format
Michael Angel
81-89 Fortress Road, Kentish Town
London, NW5 1AG
Mobile: +44 (0) 20 7482 3349
Career Objectives
I am a trained reservation agent, seeking work in the field of my expertise, where I can use my skills and knowledge for the benefit of your company as well as for the advancement of my career.
Professional Experience
2007- 2008: A reservation agent, Swiss Air
Responsibilities:
- Answering calls and informing airline clients about the available flights on specific days
- Informing passengers about flight schedules
- Informing the airline clients about airline policies
- Informing passengers about the arrival and departure times
- Informing airline passengers about connecting flights
- Answering passenger queries about traveling with animals
- Recommending services that fit the different airline clients calling the airline reservation
- Telling airline clients about the airfares and travel documents needed at the airport.
Educational Background
2006 – 2007: Diploma in Airport Operations – Aerotune Aviation College
2004 -2005: Certificate in Public Relations- Boss College of Hospitality
Achievements
Awarded Most Courteous and Resourceful Employee Award by Swiss air in 2008.
Hobbies and Interests
Traveling and socializing
Referees
Referees will be provided upon request
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