Reservation Agent CV

Working as a reservation agent requires one to have had prior training in airline operations. However, some airlines overlook this requirement and offer on-the-job training for new employees. The job requires one to master the use of public telephony, speed accuracy, and one must be computer literate. A course in public relations is also preferable because the job largely entails working dealing with people through the public. Below are things to focus on when writing such a resume.

sample Reservation Agent Resume Format

Michael Angel

81-89 Fortress Road, Kentish Town

London, NW5 1AG

Mobile: +44 (0) 20 7482 3349

Career Objectives

I am a trained reservation agent, seeking work in the field of my expertise, where I can use my skills and knowledge for the benefit of your company as well as for the advancement of my career.

Professional Experience

2007- 2008:  A reservation agent, Swiss Air


  • Answering calls and informing airline clients about the available flights on specific days
  • Informing passengers about flight schedules
  • Informing the airline clients about airline policies
  • Informing passengers about the arrival and departure times
  • Informing airline passengers about connecting flights
  • Answering passenger queries about traveling with animals
  • Recommending services that fit the different airline clients calling the airline reservation
  • Telling airline clients about the airfares and travel documents needed at the airport.

Educational Background

2006 – 2007: Diploma in Airport Operations – Aerotune Aviation College

2004 -2005: Certificate in Public Relations- Boss College of Hospitality


Awarded Most Courteous and Resourceful Employee Award by Swiss air in 2008.

Hobbies and Interests

Traveling and socializing


Referees will be provided upon request

Category: Hospitality CV

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