Desktop Support engineer


The Desktop Support engineer is a constituent of the Information Systems Department that provides level II hardware, software and network assistance. A Desktop support engineer is responsible for taking care of customer support calls, managing Hardware Inventory and providing call resolution.

Desktop Support engineer Example

Jade Crow

7832 Hill Park Avenue

St. George’s, Colorado

Email: jadecrow@vw.com

Telephone: (555) 889 2893

Cell: (555) 832 8934

Career objective

Seeking to be permanently employed in an established firm requiring an experienced, reliable and qualified Desktop Support Engineer

Employment History

2000 – 2008: Desktop Support Engineer, Vocational Work Institute (VWI), Connor, Las Vegas
Responsibilities

  • Providing support for Desktop applications (ICA Clients, Office, Operating system, Outlook, etc.)
  • Diagnose, analyze and resolve user Laptop, PC or handheld devices software and hardware issues.
  • Recommend, purchase, configure and install laptops, PCs, handheld devices and computer related equipment
  • Maintain software and hardware inventory records
  • Train and coach users regarding effective use of computer software and hardware in windows, Macintosh and other computer desktop environments.
  • Evaluating and implementing new Desktop PC software for user departments
  • Tracking software licenses and providing daily support for copiers, printers and fax machines.
  • Working with vendors and other computer support to ensure smooth running of the IT department and user computers
  • Implement and maintain the standards of platform production assets inventory and vendor coordination
  • Provide technical support to microcomputer systems in common OS environments.

Qualifications and Education:

1997 – 2000: Masters Degree, Computer Science, Kennedy University, St. Georges Colorado

19923 – 1997: BSc Computer Engineering, Kennedy University, St. Georges Colorado

Category: IT CV

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