An SAP CRM is a customer relationship manager who supports the core business function of the organization. The CV should show knowledge in marketing, sales and services. The applicant should be able to make intelligent decisions concerning the business operations. He or she must have the relevant experience and education to enable him to work satisfactorily. He should be able to relate well with other people in the company because most of the work done by a customer relationship manager will involve working with others.


Winfred Heather Scott

99 West Bridgford

Nottingham KHHUI89

Mobile Number: 44 010 560056

Telephone Number: 44 222 89562

Career Objective

An experienced and knowledgeable SAP CRM analyst/programmer who is keen to learn new technologies while working in a reputable software company.

Professional experience:

2007 – Present: SAP CRM Analyst and programmer, ITelligent Technologies


  • Customization, implementation and support of SAP CRM sales
  • Customization of Mobile Sales to meet the company’s objectives for pricing and quotation management.
  • Collaboration will the end users of the product so as to get feedback about the effectiveness of the product
  • Providing line support for the business operations
  • Provide support for SAP CRM middleware
  • Ensuring that the customers are satisfied with the product

2004 – 2006: Senior Systems Analyst /Programmer, Swift Technologies


  • Conducting remote and manual installation of SAP systems
  • Regular data extraction form CRN Middleware into Access and Spreadsheet for analysis
  • Prioritize the (Software Change Request) for programming
  • Provide ongoing support for the computer systems
  • Research and test SAP systems


  • Successfully completed a full project lifecycle from customization to a global rollout that was implemented in 2007
  • Developed application in Visual Basic using SQL and MS-Access
  • Graduated with second class honors

Category: IT CV

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