Technical Support Specialist CV


A technical support specialist is employed to solve the technical queries faced by the clients and customers of a company. The technical support can range from solving errors, bugs, installation issues, rebooting problems, computer hardware or software infected with virus, new upgrades, etc. The technical support specialist should have a strong computer science background and a computer science engineer is ideally suited for this role. Depending upon the type of technical support, a technical support specialist CV must be drafted.

Sample Technical Support Specialist CV

Personal Details:

Dimple Sophia Kinne

123 Calpine Row

Indiana

Mobile Number: 44 558 98123

Telephone Number: 44 6945 79125

Email: dimple.sophia@gmail.com

 

Career Objective:

To become a technical support specialist in one of the top ten computer service organizations. I want to be responsible and lead the technical support team towards providing superior technical support to all our existing customers.

Educational Background:

2004 – 2007: Bachelor of Sciences, Computer Science, Strayer University

1999 – 2002: AAS in Business Administration, Customer Service, University of Phoenix

Professional Qualifications:

2007: Certificate, Programming Languages C and C++

2008: Certificate: MS-DOS, XP

Professional Experience:

2002 – 2004 – Tech Support, Immerson Technologies Private Limited

Responsibilities:

  • Have done extensive error reproduction and troubleshoot of bugs as logged by customers
  • Resolved the bugs within the deadlines and provided up-to-date information to our customers
  • Coordinated with various department heads to make sure that issues are fixed in the system
  • Tackled issues like inefficient programs, slow running software, performance issues, etc
  • Performed installation, upgrade, and maintenance of different kinds of software over the previous tenure

Skills:

Strong hardware and software knowledge

Very good reasoning, testing, and problem solving abilities

Category: Technical CV

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